• Directing field service and store leadership teams for a 114-store off-price chain with more than $1.5 billion in sales.
• Creating and managing field support organizations providing exceptional communications, training, merchandise presentation, and customer service support.
• Devising and executing staff and process restructuring efforts achieving substantial savings in payroll while maintaining and improving levels of customer service.
• Managing numerous new store openings and remodels always meeting opening deadlines and budget targets.
• Ensuring close liaison with merchant and marketing teams to ensure presentation standards and merchandise flow goals are achieved.
• Formulating and monitoring shrink programs that consistently drive store shortage improvements.
• Developing comprehensive backroom organization and flow programs, including video training, significantly enhancing backroom receiving and processing productivity and restocking efficiency.
• Increasing sales and profitability through customer service initiatives, margin improvement, and work process efficiencies.

John most recently served as Senior Vice President of Store Operations for Value City Department Stores. Previously, he was Assistant Vice President and Field Merchandise Manager for Jamesway. John also served in Regional and District Management roles with Ames Department Stores and Zayre.